Managing Submissions in Video Contact Message
Once your Video Contact Message widget is integrated into your website, managing the submissions you receive is crucial for effective communication with your visitors. This article outlines the steps to access and manage these submissions efficiently.
Accessing Submissions
To view the submissions made through your widget, log in to your Video Contact Message dashboard and navigate to the \'Submissions\' section. Here, you will find a list of all recorded messages, including both audio and video submissions.
- Each submission will be listed with relevant details such as the date, visitor\'s name, and the type of message (audio or video).
- You can filter submissions based on date ranges, message types, or status (read/unread).
Reviewing Submissions
Click on any submission to view it in detail. You can play back the audio/video messages directly from the dashboard. This allows you to assess the content and determine the appropriate response.
- Utilize the built-in controls to pause, rewind, or adjust the volume as necessary.
- Take notes on the submission for your records or for future reference.
Responding to Submissions
Once you have reviewed the submissions, it\'s important to respond promptly. Draft your response within the platform or use your preferred email client to reply directly to the visitor.
- Make sure to refer to specific points made in the visitor\'s message to provide a personalized response.
- You can also choose to record a video response using the Video Contact Message widget for a more engaging reply.
By effectively managing your submissions, you enhance visitor experience and foster better communication on your platform. For additional tips and best practices, please consult our knowledge base or reach out to support.