Frequently Asked Questions
Everything you need to know about Video Contact Message.
Video Contact Message is a SaaS platform that provides businesses with embeddable audio and video contact widgets for their websites. This allows visitors to send video and audio messages directly to the business, enhancing communication and engagement.
The platform allows users to create customizable contact widgets that can be embedded on their websites. Once integrated, visitors can record and send audio or video messages. Businesses receive these messages through a management dashboard, where they can review, organize, and respond to submissions.
Video Contact Message includes various features such as customizable widgets, storage for recorded messages, submission management tools, analytics for tracking user interactions, and white-label options for branding. Additionally, it offers the ability to integrate with other tools and platforms.
Yes, Video Contact Message prioritizes user privacy and data security. The platform employs encryption protocols to protect audio and video messages during transmission and storage. Additionally, businesses can manage user permissions and access to ensure that only authorized personnel can view submissions.
Absolutely! Video Contact Message allows users to customize the appearance of their contact widgets to match their brand identity. You can adjust colors, logos, button styles, and other visual elements to create a seamless experience for your website visitors.
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. You can select your preferred payment method during the checkout process.
Yes, you can upgrade or downgrade your subscription plan at any time. To do this, simply log in to your account, navigate to the billing section, and select the plan you wish to switch to. Any adjustments will be reflected in your next billing cycle.
We offer a 30-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 30 days, you can request a full refund by contacting our support team. After the initial period, we do not offer refunds for the monthly or annual subscriptions.
There are no hidden fees associated with our subscription plans. The price you see at checkout is the price you pay. However, if you choose to exceed your storage limit or require additional features not included in your plan, additional charges may apply.
To update your billing information, log in to your account and navigate to the billing settings. From there, you can edit your payment method, update your billing address, and review your subscription details. Make sure to save any changes to ensure your account remains up to date.
To use the Video Contact Message widget, your website must support HTML5 and have JavaScript enabled. Additionally, we recommend using the latest versions of modern browsers like Chrome, Firefox, Safari, or Edge for optimal performance. The widget is also compatible with mobile devices, provided they have a functioning camera and microphone.
Integrating the Video Contact Message widget into your website is straightforward. Once you sign up for an account, you will receive a unique embed code. Simply copy this code and paste it into the HTML of your website where you want the widget to appear. If you\'re using a website builder, you can typically add a custom HTML block and insert the code there.
Video Contact Message supports commonly used file formats such as MP4, WebM, and OGG for video recordings, and MP3 and WAV for audio recordings. For optimal performance, we recommend keeping video files under 100MB and audio files under 10MB. Larger files may take longer to upload and process.
Yes, the number of recordings you can store depends on the subscription plan you choose. Each plan comes with a specified amount of storage space for recordings. Once you reach your limit, you will need to either delete older recordings to free up space or upgrade to a plan with more storage. Please refer to our pricing page for detailed information on storage limits for each plan.
The submission management system allows you to view, organize, and respond to messages submitted through the Video Contact Message widget. You can access your submissions through the dashboard, where you can filter by date, status, or type. Each submission includes the video/audio file, the visitor\'s contact information (if provided), and any notes you may want to add. This system helps streamline your communication process with visitors.
To create an account on Video Contact Message, visit our website and click on the \'Sign Up\' button. You will be prompted to fill out a registration form with your email, password, and business details. After submitting the form, you will receive a verification email. Click the link in the email to activate your account, and then you can log in to start using the platform.
If you forget your password, go to the login page and click on the \'Forgot Password?\' link. You will be asked to enter the email address associated with your account. After submitting your email, you will receive instructions to reset your password. Follow the link in the email to create a new password and regain access to your account.
Yes, you can change your account email address by logging into your Video Contact Message account. Go to the \'Account Settings\' section and look for the option to update your email. Enter your new email address and save the changes. You may need to verify the new email address by clicking on a verification link sent to your new inbox.
To upgrade or downgrade your subscription plan, log into your account and navigate to the \'Billing\' section in your account settings. Here, you will see your current plan and available options. Select the desired plan and follow the prompts to confirm your changes. Your billing will be adjusted accordingly based on the new plan you choose.
To delete your account, log in and go to the \'Account Settings\' section. Look for the option labeled \'Delete Account\' or \'Close Account\'. Follow the instructions provided, which may include confirming your decision via email or entering your password. Please note that deleting your account is permanent and will remove all your data, including stored messages.
The amount of storage space available for your recordings depends on the plan you choose. Each plan offers different storage limits, allowing you to select one that best fits your business needs. For example, our basic plan provides 10GB of storage, while our premium plan offers up to 100GB. You can always upgrade your plan if you find that you need more space.
Yes, you can delete old recordings at any time to free up storage space. Simply navigate to your submissions management dashboard, select the recordings you wish to delete, and confirm the deletion. This will permanently remove the recordings from your storage allowance.
Absolutely! We take data security very seriously. All recordings are stored on secure servers with robust encryption methods in place to protect your data. Additionally, we regularly perform security audits and employ industry-standard practices to ensure that your recordings remain safe and private.
Yes, there is a maximum duration for each recording, which varies depending on your subscription plan. Typically, recordings can be up to 5 minutes long on the basic plan, and longer recordings may be allowed on higher-tier plans. Please refer to the specific plan details for exact limitations.
If you exceed your storage limit, you will receive a notification prompting you to either delete existing recordings to free up space or upgrade your plan for additional storage. Until you take one of these actions, you will not be able to receive new recordings, ensuring that your existing data remains intact.